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Returns, Refunds & Exchanges

Returns, Refunds and Exchanges

If your item arrives and is not as described you may return it with in 30 days of the dispatch date for an exchange or refund, this includes any statutory cooling off period. Should you need to cancel your order during the manufacturing period please contact us via email.

Your item must be returned in its original condition showing no sign of damage or alteration, in its original packaging along with all original documentation.

The Wedding Ring Store reserve the right to refuse refunds or apply fees where there are significant signs of wear and tear even if the item is returned with in the 30 day period.

Items will not be refunded or exchanged where there is evidence that a 3rd party has worked on the item.

Refunds and exchanges on bespoke, engraved and shaped rings will not be applicable unless there is a manufacturing fault, they may be given at the Companies discretion.

Where there is evidence that an item has been purchased with the intention of choosing between this and another refunds will not be applicable.

Refunds are made using the original payment method.